Terms of Service

These Terms & Conditions outline important information regarding booking, payments, and attendance at Dr. Alleyne | Mind & Wellness. By booking an appointment, you agree to the following:

 

Appointments

  • All appointments must be scheduled in advance.

  • Session times will be confirmed via email, WhatsApp, or booking link once payment or proof of payment is received.

  • Please arrive/log in on time. Late arrivals may result in a shorter session (see Late Arrival Policy).

Downpayments & Fees

  • Full payment is required to confirm all appointments (initial and follow-up).

  • Fees may vary depending on the type of service (evaluation, follow-up, home visit, medico-legal report).

Accepted Payment Methods

  • Local Clients (T&T): Direct bank transfer, Paypal link, WiPay to pay via debit or credit card, cash (via advance drop off in office).

  • International Clients: PayPal or debit/credit card via secure link.

Cancellation Policy

  • More than 48 hours’ notice: You have the option to reschedule within 30 days, or request a refund (minus a small 5% processing fee).

  • Less than 48 hours’ notice or if you miss the appointment: 50% of your fee will be kept to cover the reserved time, and the other 50% will be refunded.

  • Emergencies happen — if something urgent comes up, just reach out. I’ll review these situations on a case-by-case basis with compassion.

Late Arrival Policy

  • If you arrive up to 15 minutes late, the session will proceed but end at the originally scheduled time.

  • If you are more than 15 minutes late, the appointment may be treated as a late cancellation/no-show, and the downpayment may be forfeited.

Confidentiality

  • All sessions are strictly confidential in line with medical ethics and the laws of Trinidad & Tobago.

  • Information will only be shared with your consent or if legally required (e.g., safety concerns).

Telepsychiatry & Home Visits

  • Telepsychiatry requires a stable internet connection and a private space for confidentiality.

  • Home visits must be arranged in advance and may carry additional fees.

Emergency Situations

  • This practice does not provide emergency psychiatric services.

  • If you are in crisis, actively suicidal, or unsafe:

    • In Trinidad & Tobago: Call 999 (police), 811 (ambulance), or Lifeline T&T at 800-5588 / 866-5433 / 220-3636.

    • Outside of T&T: Go to your nearest Emergency Department or call your local emergency number (e.g., 911 in the US, 112 in the EU, 999 in the UK). 

Medical Certificates & Reports

  • Certificates, reports, and medico-legal assessments are available upon request and may carry an additional fee.